RCC Job Posting

If any of you old proshop guys ever check this site, RCC at corporate is going to be hiring for my position.  They need someone mobile though and would prefer someone with Hilti/Home Depot experience.  Give us a call and inquire.

Closing the Proshops

Well it was a suprise today coming back from vacation.  Obviously I will discontine posting on this Blog, however it will be open for a while for comments or questions if you have any.  I'll continue to check it daily until the end of Sept.  I would like to wish all of you the best in whatever you endeavor.  As all of you know it has been my pleasure working with all of you and supporting our Home Depot passion.  I wish all of you well!  If you need anything please do not hesitate to contact me!

Rebecca Moody

Navigating the Pricing Sheet

I've had several calls where you're wanting pricing for say a three digit item number like 451 (screws) and of course when you type it in everything but that pops up.  Hit your Control (ctrl) button and home button at the same time and it will take you to the top of the spreadsheet enabling you to find what you're looking for faster.  If for some reason you are accidentally on 2 cells at once your search won't work either and you don't always know this until you've hit the CTRL+Home and it clears for the next search.

UPS Order Tracking Change

As many of you know UPS tracking for an order doesn't come up right with the way you are familiar with.  When you open the box there is another arrow within that also needs to be opened.  Then look to the right column and you will recognize the UPS tracking number, copy and paste it into UPS website it will show proper tracking.  You just can't use the double click method anymore, but this is still easy to use and track.

230 Volt Tools-Specials

We do not carry these in stock, however we can put in a specials quote.  As with all quotes the price is only good for 30 days and typically the quote takes up to 48 hours to complete.  Grinders are not available in a 230 volt option and only a select few of our other tools are available in that option.  Most of the time, with all specials quotes there is a mininum price of $300 that has to be met to even order specials.  They can take anywhere from 6-10 weeks plus transit time coming from Europe.  We have 2 Li-ion Chargers that we do stock 230 volt in.  As always you can contact my group for further details if you customer is needing this option.

Anchoring Epoxy Calculator

For those of you who do not know we do have a calculator for our anchor epoxy.  It is accessible several different ways.  Our http://www.us.hilti.com/ has it on the right side under the anchoring section.  Just plug in the necessary information.  Here's the specific link for those that need it http://www.us.hilti.com/holus/page/module/product/prca_catnavigation.jsf?lang=en&nodeId=-58687

 Also there is a shortcut off of Google-mini if you are able to access that.

How to Submit a Product Complaint

Please make sure product complaints are logged into the system by calling us to put in a CCN.

Hilti has a process for handling product complaints, which is part of a global program intended to make sure there is visibility of product issues, and to insure complaints are handled in a consistent way.  The first step is to fill out an on-line complaint form at http://intranet.hilti.com/irj/portal?NavigationTarget=navurl://9ffa864ff21d94e70c9336ba5835baa6 .  From that point, Tom Horan will typically be involved, and work as a liaison between HNA and HAG to get the complaint handled.   

 

A “product complaint” is a defect (i.e., customer complaining the product didn’t perform or it should or as the product is documented to perform via Catalog or Tech Guides) or complaint regarding Safety-Related concerns.  

This is not intended to be about features the customer would like to see in the product .