How to Submit a Product Complaint

Please make sure product complaints are logged into the system by calling us to put in a CCN.

Hilti has a process for handling product complaints, which is part of a global program intended to make sure there is visibility of product issues, and to insure complaints are handled in a consistent way.  The first step is to fill out an on-line complaint form at http://intranet.hilti.com/irj/portal?NavigationTarget=navurl://9ffa864ff21d94e70c9336ba5835baa6 .  From that point, Tom Horan will typically be involved, and work as a liaison between HNA and HAG to get the complaint handled.   

 

A “product complaint” is a defect (i.e., customer complaining the product didn’t perform or it should or as the product is documented to perform via Catalog or Tech Guides) or complaint regarding Safety-Related concerns.  

This is not intended to be about features the customer would like to see in the product .