Monday, June 4, 2012

Will Calls

These are more trouble than they should be, mostly because we have to track you down for problems or questions.  Please put your name and a phone number where we can reach you if we have problems or questions.  We do not have an updated contact list for who is in what store. 

For the record, we have 2 hours to put PO's in, however we do understand that a will call typically needs to be picked up sooner.  Please wait 30 min after faxing for will-calls and give us a chance to get it entered.  Then check the system and if you don't see it give us a call.  During peak times of the day between 10-2, calls come first and orders are processed between calls.  It may take a little longer, if you are not in a rush to get a will call, please give us the necessary time to get it entered into the system, before calling and telling me you just faxed it over and need it done now.  We do strive hard to serve our internal customers and get you what you need so you can service the customer.  Please help us help you do that. 

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