Clarifying the Repair/Quote Process

I want to keep this simple.

• Tools with a RCL of under $200 dollars we do not give quotes. (RC's feel that if the customer isnt' willing to spend up to that amount, they prob really don't want it repaired and it wastes our time and theirs)
• RCL's do not include tax or shipping, (typically a flat $20 shipping fee, $7.08 fuel surcharge and then whatever tax will be needs to be added to the RCL
• Absolutely cannot do a repair without a credit card and pre-approval amount if the tool is not under warranty, if you need a goodwill repair, have your RM contact BOB SALAMANDRA head of tool repair for approval
• Home Depot store tools not under warranty will not be repaired they should be sold before the warranty expires..ie lightly demo'd.  If the warranty expires, please follow HD scrap process and demo in another tool.