Clarifying the Repair/Quote Process

I want to keep this simple.

• Tools with a RCL of under $200 dollars we do not give quotes. (RC's feel that if the customer isnt' willing to spend up to that amount, they prob really don't want it repaired and it wastes our time and theirs)
• RCL's do not include tax or shipping, (typically a flat $20 shipping fee, $7.08 fuel surcharge and then whatever tax will be needs to be added to the RCL
• Absolutely cannot do a repair without a credit card and pre-approval amount if the tool is not under warranty, if you need a goodwill repair, have your RM contact BOB SALAMANDRA head of tool repair for approval
• Home Depot store tools not under warranty will not be repaired they should be sold before the warranty expires..ie lightly demo'd.  If the warranty expires, please follow HD scrap process and demo in another tool.

Tool Type and Generation

As you know Hilti launches waves of new tools every year.  A couple of years ago Hilti starting attaching generation 02 to the new tools coming out.  The old tools were designated as 01 first generation tool.  It's important when either calling for a warranty check or filling out a tool repair form that you designate the generation of the tool.  It will be on the sticker...ie TE 3000-AVR 02
To help us expedite this process in both repair so we don't have to guess and in warranty checks, please help us by having the ATC or NON ATC/AVR and the generation already figured out.

Helpful Contact People at Corporate

Get to know your contact peeps!  Here's the names and extensions of the personnel you guys are always asking about...if you know the name and ext when you call it would go so much faster.  

Payroll (field)-   Betty Barnes     Ext.  3518

Credit questions for your cust.   Ext.  7512

Benefits US -    Michelle Diver   Ext.  3458

401K –              Vicki Sherwin    Ext.  3562

OCJ Store -      Amy Davis         Ext.  3416

CellPhone questions- Larry Heard has retired, they are not replacing him.  Please copy this link on the Intranet page

http://intranet.hilti.com/irj/portal?NavigationTarget=ROLES://portal_content/com.hilti/hgi/webContent/rw1/sites/com.hilti.intra.rw1.MobilePhoneProgram/hilti_global_intranet/rw1/Inside_1/Departments/IT/MobilePhoneProgram/Knowledgebase_1/Knowledgebase

Business cards email the following

MO West – Dianne Fessler

MO East – Latasha Teemer
MO Central – Dagmar Benge

There is also a form for it on the Intranet if you can get to it.  If there's other contacts you want added to this let me know.

Hilti Banners

I've gotten several calls over the last few months about you guys needing some banners, my question is what size would be ideal for you guys and where would you display, I've seen requests from the ceiling overhead basically pointing the way or on a pole by the tool corral so when people walk by they know they are by Hilti?  What would be most useful for you guys.

USEFUL SAP COMMANDS

Hey guys here are some really helpful SAP commands that will make your lives much easier if you put these in your system.  In your SAP EASY ACCESS click on your favorites folder, right mouse click and insert transactions.  Type VA03 and click the green check mark.  Call us and anyone in my group can walk you through how to use any one of these.  Here's some commands and what they are for. 

CICO- Customer Interaction Center (everyone should have this)
VA03- Display sales order (look up see if a po is in the system)
VTRK- Tracking (look up your STO # here for Demo orders)
ZAMSTMS-Tool repair search W/O Notif # (check warranty)
IW53- Display service notification (check on a repair)
MB53-Display Plant Stock (check inventory at Warehouse or HC)
CS03- Display Material BOM (break down packages for single item #'s)
ME53-Display Purchase Requistion (look up marketing/merchandising #)

Some Items being Replaced with new

In case you guys haven't heard the CF810 has been replaced by CF-AS CJP item number 2005479 for a single can and for a case 3486072.  We also have more packages coming out on this. 

In Q2 we will transition from the TE706 and TE60to the TE500 and New TE60.

PD 5 stock SKU will be opened in more stores as the PD4 is sold down.  A report is run weekly and more regions opened with that SKU.