230 Volt Tools-Specials

We do not carry these in stock, however we can put in a specials quote.  As with all quotes the price is only good for 30 days and typically the quote takes up to 48 hours to complete.  Grinders are not available in a 230 volt option and only a select few of our other tools are available in that option.  Most of the time, with all specials quotes there is a mininum price of $300 that has to be met to even order specials.  They can take anywhere from 6-10 weeks plus transit time coming from Europe.  We have 2 Li-ion Chargers that we do stock 230 volt in.  As always you can contact my group for further details if you customer is needing this option.

Anchoring Epoxy Calculator

For those of you who do not know we do have a calculator for our anchor epoxy.  It is accessible several different ways.  Our http://www.us.hilti.com/ has it on the right side under the anchoring section.  Just plug in the necessary information.  Here's the specific link for those that need it http://www.us.hilti.com/holus/page/module/product/prca_catnavigation.jsf?lang=en&nodeId=-58687

 Also there is a shortcut off of Google-mini if you are able to access that.

How to Submit a Product Complaint

Please make sure product complaints are logged into the system by calling us to put in a CCN.

Hilti has a process for handling product complaints, which is part of a global program intended to make sure there is visibility of product issues, and to insure complaints are handled in a consistent way.  The first step is to fill out an on-line complaint form at http://intranet.hilti.com/irj/portal?NavigationTarget=navurl://9ffa864ff21d94e70c9336ba5835baa6 .  From that point, Tom Horan will typically be involved, and work as a liaison between HNA and HAG to get the complaint handled.   

 

A “product complaint” is a defect (i.e., customer complaining the product didn’t perform or it should or as the product is documented to perform via Catalog or Tech Guides) or complaint regarding Safety-Related concerns.  

This is not intended to be about features the customer would like to see in the product .

General Questions you can comment/post to

Thanks Joe for the suggestion

Use this section for now to comment/post any general questions you have.  I will try and get an answer for you, as well as post so hopefully everyone can see it.  If we need one specifically for the Pricing Sheet I can create one.  I just don't know how many questions there are going to be yet.

Will Calls

These are more trouble than they should be, mostly because we have to track you down for problems or questions.  Please put your name and a phone number where we can reach you if we have problems or questions.  We do not have an updated contact list for who is in what store. 

For the record, we have 2 hours to put PO's in, however we do understand that a will call typically needs to be picked up sooner.  Please wait 30 min after faxing for will-calls and give us a chance to get it entered.  Then check the system and if you don't see it give us a call.  During peak times of the day between 10-2, calls come first and orders are processed between calls.  It may take a little longer, if you are not in a rush to get a will call, please give us the necessary time to get it entered into the system, before calling and telling me you just faxed it over and need it done now.  We do strive hard to serve our internal customers and get you what you need so you can service the customer.  Please help us help you do that.