Closing the Proshops

Well it was a suprise today coming back from vacation.  Obviously I will discontine posting on this Blog, however it will be open for a while for comments or questions if you have any.  I'll continue to check it daily until the end of Sept.  I would like to wish all of you the best in whatever you endeavor.  As all of you know it has been my pleasure working with all of you and supporting our Home Depot passion.  I wish all of you well!  If you need anything please do not hesitate to contact me!

Rebecca Moody

Navigating the Pricing Sheet

I've had several calls where you're wanting pricing for say a three digit item number like 451 (screws) and of course when you type it in everything but that pops up.  Hit your Control (ctrl) button and home button at the same time and it will take you to the top of the spreadsheet enabling you to find what you're looking for faster.  If for some reason you are accidentally on 2 cells at once your search won't work either and you don't always know this until you've hit the CTRL+Home and it clears for the next search.

UPS Order Tracking Change

As many of you know UPS tracking for an order doesn't come up right with the way you are familiar with.  When you open the box there is another arrow within that also needs to be opened.  Then look to the right column and you will recognize the UPS tracking number, copy and paste it into UPS website it will show proper tracking.  You just can't use the double click method anymore, but this is still easy to use and track.

230 Volt Tools-Specials

We do not carry these in stock, however we can put in a specials quote.  As with all quotes the price is only good for 30 days and typically the quote takes up to 48 hours to complete.  Grinders are not available in a 230 volt option and only a select few of our other tools are available in that option.  Most of the time, with all specials quotes there is a mininum price of $300 that has to be met to even order specials.  They can take anywhere from 6-10 weeks plus transit time coming from Europe.  We have 2 Li-ion Chargers that we do stock 230 volt in.  As always you can contact my group for further details if you customer is needing this option.

Anchoring Epoxy Calculator

For those of you who do not know we do have a calculator for our anchor epoxy.  It is accessible several different ways.  Our http://www.us.hilti.com/ has it on the right side under the anchoring section.  Just plug in the necessary information.  Here's the specific link for those that need it http://www.us.hilti.com/holus/page/module/product/prca_catnavigation.jsf?lang=en&nodeId=-58687

 Also there is a shortcut off of Google-mini if you are able to access that.

How to Submit a Product Complaint

Please make sure product complaints are logged into the system by calling us to put in a CCN.

Hilti has a process for handling product complaints, which is part of a global program intended to make sure there is visibility of product issues, and to insure complaints are handled in a consistent way.  The first step is to fill out an on-line complaint form at http://intranet.hilti.com/irj/portal?NavigationTarget=navurl://9ffa864ff21d94e70c9336ba5835baa6 .  From that point, Tom Horan will typically be involved, and work as a liaison between HNA and HAG to get the complaint handled.   

 

A “product complaint” is a defect (i.e., customer complaining the product didn’t perform or it should or as the product is documented to perform via Catalog or Tech Guides) or complaint regarding Safety-Related concerns.  

This is not intended to be about features the customer would like to see in the product .

General Questions you can comment/post to

Thanks Joe for the suggestion

Use this section for now to comment/post any general questions you have.  I will try and get an answer for you, as well as post so hopefully everyone can see it.  If we need one specifically for the Pricing Sheet I can create one.  I just don't know how many questions there are going to be yet.

Will Calls

These are more trouble than they should be, mostly because we have to track you down for problems or questions.  Please put your name and a phone number where we can reach you if we have problems or questions.  We do not have an updated contact list for who is in what store. 

For the record, we have 2 hours to put PO's in, however we do understand that a will call typically needs to be picked up sooner.  Please wait 30 min after faxing for will-calls and give us a chance to get it entered.  Then check the system and if you don't see it give us a call.  During peak times of the day between 10-2, calls come first and orders are processed between calls.  It may take a little longer, if you are not in a rush to get a will call, please give us the necessary time to get it entered into the system, before calling and telling me you just faxed it over and need it done now.  We do strive hard to serve our internal customers and get you what you need so you can service the customer.  Please help us help you do that. 

Clarifying the Repair/Quote Process

I want to keep this simple.

• Tools with a RCL of under $200 dollars we do not give quotes. (RC's feel that if the customer isnt' willing to spend up to that amount, they prob really don't want it repaired and it wastes our time and theirs)
• RCL's do not include tax or shipping, (typically a flat $20 shipping fee, $7.08 fuel surcharge and then whatever tax will be needs to be added to the RCL
• Absolutely cannot do a repair without a credit card and pre-approval amount if the tool is not under warranty, if you need a goodwill repair, have your RM contact BOB SALAMANDRA head of tool repair for approval
• Home Depot store tools not under warranty will not be repaired they should be sold before the warranty expires..ie lightly demo'd.  If the warranty expires, please follow HD scrap process and demo in another tool.

Tool Type and Generation

As you know Hilti launches waves of new tools every year.  A couple of years ago Hilti starting attaching generation 02 to the new tools coming out.  The old tools were designated as 01 first generation tool.  It's important when either calling for a warranty check or filling out a tool repair form that you designate the generation of the tool.  It will be on the sticker...ie TE 3000-AVR 02
To help us expedite this process in both repair so we don't have to guess and in warranty checks, please help us by having the ATC or NON ATC/AVR and the generation already figured out.

Helpful Contact People at Corporate

Get to know your contact peeps!  Here's the names and extensions of the personnel you guys are always asking about...if you know the name and ext when you call it would go so much faster.  

Payroll (field)-   Betty Barnes     Ext.  3518

Credit questions for your cust.   Ext.  7512

Benefits US -    Michelle Diver   Ext.  3458

401K –              Vicki Sherwin    Ext.  3562

OCJ Store -      Amy Davis         Ext.  3416

CellPhone questions- Larry Heard has retired, they are not replacing him.  Please copy this link on the Intranet page

http://intranet.hilti.com/irj/portal?NavigationTarget=ROLES://portal_content/com.hilti/hgi/webContent/rw1/sites/com.hilti.intra.rw1.MobilePhoneProgram/hilti_global_intranet/rw1/Inside_1/Departments/IT/MobilePhoneProgram/Knowledgebase_1/Knowledgebase

Business cards email the following

MO West – Dianne Fessler

MO East – Latasha Teemer
MO Central – Dagmar Benge

There is also a form for it on the Intranet if you can get to it.  If there's other contacts you want added to this let me know.

Hilti Banners

I've gotten several calls over the last few months about you guys needing some banners, my question is what size would be ideal for you guys and where would you display, I've seen requests from the ceiling overhead basically pointing the way or on a pole by the tool corral so when people walk by they know they are by Hilti?  What would be most useful for you guys.

USEFUL SAP COMMANDS

Hey guys here are some really helpful SAP commands that will make your lives much easier if you put these in your system.  In your SAP EASY ACCESS click on your favorites folder, right mouse click and insert transactions.  Type VA03 and click the green check mark.  Call us and anyone in my group can walk you through how to use any one of these.  Here's some commands and what they are for. 

CICO- Customer Interaction Center (everyone should have this)
VA03- Display sales order (look up see if a po is in the system)
VTRK- Tracking (look up your STO # here for Demo orders)
ZAMSTMS-Tool repair search W/O Notif # (check warranty)
IW53- Display service notification (check on a repair)
MB53-Display Plant Stock (check inventory at Warehouse or HC)
CS03- Display Material BOM (break down packages for single item #'s)
ME53-Display Purchase Requistion (look up marketing/merchandising #)

Some Items being Replaced with new

In case you guys haven't heard the CF810 has been replaced by CF-AS CJP item number 2005479 for a single can and for a case 3486072.  We also have more packages coming out on this. 

In Q2 we will transition from the TE706 and TE60to the TE500 and New TE60.

PD 5 stock SKU will be opened in more stores as the PD4 is sold down.  A report is run weekly and more regions opened with that SKU.

Introduction--Welcome to Hilti Home Depot Blog

Hi and welcome to the Hilti Home Depot Blog spot this site is designed to be interactive for reminders, suggestions, questions and solutions for all your Proshop needs.  I look forward to hearing and sharing your ideas, pictures and everything related to how you sell Hilti within your Home Depot!